We’re committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also collect, store and disclose information in accordance with mandatory requirements under the Second-hand Dealers and Pawnbrokers Act 2003 (QLD) and the Second-hand Dealers and Pawnbrokers Regulation 2004 (QLD).
Personal identification information online users
We may collect personal identification information from online Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Personal identification information in-store customers
We may collect personal identification information from In-store customers in a variety of ways, including, but not limited to, when a customer buys, laybys, sells or loans. And in connection with other activities, services, features or resources we make available.
Customers may be asked for, as appropriate, name, email address, mailing address, phone number, date of birth and identification documents including but not limited to Drivers License, Passport, Medicare card, Proof of age card, ID numbers and expiry dates.
Any other information required under Queensland Pawnbroking legislation
We will collect personal identification information from customers only if they voluntarily submit such information to us. Customers can always refuse to supply personal identification information, except that it may prevent them from engaging in certain service-related activities.
Non-personal identification information online
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Anonymity and Pseudonymity
We cannot transact anonymously due to legal verification obligations under Queensland law.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
We may collect IP addresses, browser details, device data, and pages viewed for analytics and security.
How we use collected information online
Gold House collects and uses Users personal information for the following purposes:
- To improve our Site:
We continually strive to improve our website offerings based on the information and feedback we receive from you. - To administer content, promotion, survey or other Site feature
- To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails:
The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we use collected information in-store
Gold House collects and uses customer personal information for the following purposes:
- To administer content, promotion or survey
- To send customers email, text or notification information they agreed to receive about topics we think will be of interest to them or associated services in loans or laybys.
- To verify identity, complete transactions, prevent fraud and theft, maintain safety and business records
How we protect your information online
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
How we protect your information in-store
We use secure systems, restricted access, encryption, locked storage, and secure destruction methods. Records are retained as required by law.
Sharing your personal information
We do not sell, trade, or rent collected personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
We may disclose personal information to the Queensland Police Service when requested, software provider for compliance with the legislation and Queensland Fair Trading where legally required.
Changes to this privacy policy
Gold House have the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site or services in-store, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site or services in-store. Your continued use of the Site or services in-store following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings on this site or in store, please contact us.
Complaints
If unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au